Frequently Asked Questions

1. What should I do if I received a defective, incorrect, or damaged item?


If your order from Football Point arrived damaged, incorrect, or defective — we’re here to help!

Please contact us within 30 days of receiving your package at footballpoint.store@gmail.com or send us a message on Instagram.

Make sure to include a short description of the issue and photos if available.

We’ll quickly resolve the problem with a replacement, exchange, or refund.

For full details, please see our Returns Policy.

2. Do you offer a sizing guide for your products?

Absolutely! Our website features a detailed sizing guide to help you find the perfect fit.

We recommend reviewing it carefully before placing your order to ensure the best experience.

3. Can I change or cancel my order after placing it?

If you'd like to make changes or cancel your order, please reach out to us right away at footballpoint.store@gmail.com or via Instagram.

We’ll do our best to assist, though keep in mind that once your order has been processed, updates may no longer be possible.

4. What if I don’t receive my order?


If your order hasn’t arrived within the expected delivery window, don’t worry — we’re here to help.

Start by checking the tracking link provided in your confirmation email.

If you still need assistance, contact us at footballpoint.store@gmail.com or send us a message on Instagram — we’ll make sure it’s taken care of.